Urgent Notice for Clients of Trademark Direct
We’ve recently been contacted by a number of concerned business owners who have used Trademark Direct for their trademark registration. They’ve told us they can no longer reach the company — and our own attempts to contact them have raised serious concerns. At first, the phones rang out. More recently, the line appears to have been disconnected.
Trademarks at Risk?
There’s no official record at Companies House to confirm what is happening.
While we cannot comment on the internal affairs of Trademark Direct, what we can say is this: a growing number of clients are finding that no one has told them their trademarks are due to expire. This isn’t just inconvenient — it’s risky. If important notices like cancellations or objections go unanswered, your trademark could be withdrawn without your knowledge.
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What We’re Doing to Help
We’ve have identified a number of clients within our database who have Trademark Direct listed as their representative.
We are now contacting those affected by post, email and WhatsApp where possible, with the aim of protecting your trademark and your brand.
UPDATE: Since writing out we have received communications from Trademark Direct.
Why Work with The Trademark Helpline?
We offer a reliable and affordable service built around giving business owners peace of mind. Whether you need help with UK or global applications, renewals, trademark monitoring, or enforcement, we’re here to be your complete trademark support service. You’ll also have access to our in-house legal team whenever specialist advice is needed.
Take Action Today
If you are no longer satisfied with the service you are receiving from your representative, book a free 15 minute chat with one of our team or apply online now to transfer your trademark representation to us.
It only takes a few minutes.
Update Regarding Trade Mark Direct
Since reaching out to trademark owners, we have since been contacted by representatives of Trade Mark Direct, and we are currently awaiting further clarification from them.
At this stage, it remains unclear why some trademark owners have reported being unable to reach them. We have asked Trade Mark Direct for further clarification regarding their trading status and client service arrangements and are awaiting a response.
Our priority remains ensuring that trademark owners are properly informed and continue to receive any official notices relating to their trademarks. We will provide further updates as soon as more information becomes available.
If you have any concerns about the status of your trademark, or if you would like assistance in ensuring your rights remain protected, please do not hesitate to contact us.